Frequently Asked Questions

Our head office and warehouse is open from 8:30 to 5:30pm Monday to Friday (excluding Public Holidays). If you require an item outside these hours we may be able to assist. Please call our main line 1300 236 467 and it will be diverted to a staff mobile who may be able to assist. Please note that an out of hours surcharge will be applied.
 

Yes you are welcome to visit us at any of our premises during opening hours.

Please complete the online credit application form, which you can access HERE. We also accept Visa and Mastercard. Sorry, we do not accept American Express.

Yes, this is not a problem. You can browse our product range and shop online using the ADM web shop

Alternatively, you may contact our sales team on 1300 236 467 or via email at [email protected].

ADM Instrument Engineering will accept goods for return providing they adhere to the following points:

1. They are new, never used in the original unmarked packaging.
2. They are not a custom made or specially manufactured product.
3. They are returned within 6 months of purchasing from ADM.
4. The freight back to ADM is pre-paid.

Where the return product on inspection meets the above criteria ADM will issue a full credit excluding original freight charge. If the product does not meet all of the above criteria a restocking fee maybe applied or the items returned back to you at your expense (ADM’s decision).

We have an extensive range of products on our website, we can also source specialty items which may not be listed. Please contact us on 1300 236 467 or email [email protected] with your product specifications and requirements. We have extensive industry contacts and should be able to provide you with a solution.

We do offer a repair service for many of our instruments. Please contact our technicians on 1300 236 467 or email [email protected] for further information. 

We do offer a limited rental service for our range of radiation detection equipment and other test and measurement instruments. Please contact our office on on 1300 236 467 or email [email protected] to talk with one of our technicians regarding your request.

Yes we can offer equipment trials or product demonstrations on certain items in our stocked range of instruments and radiation detectors. Please contact our office on 1300 236 467 or email [email protected] to talk with one of our technicians regarding your request.

We rely on the specifications and warranties supplied by the manufacturer of the goods. Most items come with a minimum 12 month warranty.

Prior to sending the faulty product back, please contact our office on 1300 236 467 or email [email protected] to to request a Goods Return Authorisation (GRA). This is so that we can track your returned item when it arrives into our warehouse. We will ask you some details about the fault when raising the GRA. Please ensure you send the item to the address shown on the GRA form, it may be different from your local branch.

We mainly use StarTrack for shipping goods to you:

1. Deliveries under 5Kgs - StarTrack Airbag.
2. Deliveries 5Kgs and over - StarTrack Road.
3. 10Kg Airboxes are available on request (an additional charge may apply for this service).

You are welcome to nominate your own carrier on your orders so long asthe transport company details, and your account number are clearly stated on your purchase order. Some couriers may not accept 3rd party bookings, so we may need to ask you to make the booking.

We can provide you with a tracking number for your goods, please ask for this service when you place your order. As a default the tracking number is shown on your invoice (not applicable if you are using your own courier).

Yes we can provide this service to you. Please ensure that you state clearly on the order that you wish up to drop ship to a 3rd party address. We will then include a packing slip in the shipment with no ADM details shown, and the supplier as being your company. Alternatively, you may wish to provide us with a copy of your own packing note. Please ensure this is provided at the time of placing the order. The tracking number will be shown on your invoice. Please note that a written authority to leave is required if you would like us to deliver to a residential address.

ADM Systems Pty Ltd is a privately owned, Australian, company, which was incorporated in 1986. Our owner and Managing Director is Glenn Bates.

28 006 516 767