ADM System Upgrade – What You Need to Know

ADM System Upgrade. What you need to know

From Monday 2nd July you will notice that the style and layout of the documents we provide has changed.

This is because ADM is in the process of migrating to a new Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system.

 

The system we are implementing is NetSuite.

 

How does this change affect you?

 

Important!

 

ADM will be closed on Friday 29th June whilst we prepare for the new system to go live on Monday 2nd July.

 

If you think you will need any items during week commencing 25th June, please ensure your order is placed as soon as possible. 

 

If goods are being collected, this needs to be done before 5.00pm on Thursday 28th June 

 

Some Changes You Will Notice

 

One of the most significant changes is the way that you will receive invoices. Rather than sending them out with the goods, they will be sent to you via e-mail.

 

A delivery docket will accompany the goods, so that they can be easily identified on receipt. If you must have invoices with goods you will need to make this request to the ADM team by emailing support@admtech.com.au

 

Therefore, it is a good idea to check that we already have your preferred accounts payable e-mail address on file. Please send this detail to support@admtech.com.au

 

Another thing you will notice is the tracking number for your shipment will automatically be printed on the invoice, giving you more visibility on the whereabouts of your order. You will no longer need to call or e-mail us for this vital piece of information.

 

Naturally, the implementation of a new system requires some changes to how we work internally.

 

However, we are not expecting any negative impact to our customers following the implementation of NetSuite. In fact, over time we expect to further enhance our customer service offering using the tools that NetSuite will make available to us.

 

If you have any questions or concerns about this notice please do not hesitate to call us on 1300 236 467.